IT Service Manager

1 week ago

Canberra, ACT, Australia beBeeService Full time $140,000 - $170,000
Service Management Position

This role oversees, facilitates and administers ITIL based service support with a strong emphasis on Service Management practices.

Key Responsibilities:
  • Provide primary contact for Service Request process and compliance issues across all customer's service providers.
  • Monitor and drive the efficiency and effectiveness of SRM processes, making recommendations for continuous improvement.
  • Ensure that Service Requests are resolved within agreed Service Level Agreement targets to maintain high standards of service delivery and customer satisfaction.
Requirements:
  • 4-6 years' relevant experience in Service Management
  • Excellent Written and Verbal Communication skills
  • Comprehensive knowledge of ITIL V3/V4 processes and principals
What You'll Bring:
  • Strong understanding of Service Management practices and principles
  • Ability to build and maintain relationships with customers and stakeholders
  • Excellent written and verbal communication skills

We value diversity and promote equal opportunities.

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