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Insurance Business Growth Specialist

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Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $1,135,000
Client Relationship Manager

The Client Relationship Manager plays a pivotal role in driving business growth and managing client relationships. They support the Client Partners and act as business owners for assigned accounts, overseeing day-to-day activities and financial performance.

This is a highly visible and challenging opportunity that requires a high level of commitment, business acumen, insurance industry domain expertise, leadership qualities, and a motivated attitude to perform well.

Key Responsibilities:
  • Manage, retain, and develop Insurance accounts/portfolio and drive growth.
  • Serve as the primary management contact and client liaison, developing 'Trusted Advisor' relationships with CxOs and other key stakeholders.
  • Manage client expectations, provide updates to senior management, and participate in steering review meetings.
  • Identify strategic initiatives that help clients' businesses achieve their goals and drive transformational programs.
  • Provide thought leadership/innovation in managing strategic customers.
  • Strategize and create a blueprint for increased mindshare and wallet share in respective market segments/portfolios.
  • Drive growth and customer satisfaction in accounts/portfolios.
  • Drive account mining/penetration strategies and actively manage pipeline for growth and development of accounts/portfolios.
  • Negotiate commercial terms of engagement.
  • Responsible for managing the P&L of portfolio, business planning/budgeting.
  • Work with delivery teams and third-party vendors to ensure project risks are minimized, and project goals are met.
Measures:
  • A CRM's shared measures are margin, revenue, client satisfaction, and employee retention.
  • CRM role-specific measures are renewal win rates and client experience.
Preferred Qualifications:
  • 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with a proven track record in managing global and local insurance clients.
  • Seasoned business development professional with an excellent track record in managing, retaining, and developing businesses.
  • Strong knowledge of technology and business segments within the financial services sector.
  • Strong connections to the senior business and technology leadership in the Insurance accounts.
  • Thorough domain knowledge with awareness/expertise in latest digital innovations in the insurance industry.
  • Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
  • Experience working on onsite/offshore model.
  • Experience in large IT project implementations with a good awareness of the tools and technologies used in large-scale business.
  • Practitioner mindset towards engaging senior-level executives in transformation solutions.
  • Strategic thinking, confident, and the ability to plan ahead and stay the course.
  • Proven track record of improving business performance and winning deals.
  • Must be able to navigate a large organization, work in a multi-dimensional matrix, and have the power of persuasion through content and confidence.
  • Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
  • Strong negotiation, communication, and facilitation skills.