Insurance Specialist

Time Type: Full time

Worker Type: Employee

**Insurance Specialist**
- Location: Parramatta, NSW
- Type: Permanent, full time
- Multiple opportunities available

**The opportunity**

We have multiple opportunities available to join our Consumer team as Insurance Specialist, based in our Parramatta office. As an Insurance Specialist you will be the voice and first point of contact for QBE; supporting a diverse mix of partners and customers across a range of insurance queries and solutions. Based in a call centre environment this entry level role will suit someone who is keen to learn, loves working with customers and is looking to start, or enhance a career in insurance.

Our full time team members work a 5-day rotating roster between 8am-8pm Monday to Friday, with Saturdays currently on a voluntary basis. At QBE we are focused on supporting our team members to reach their full potential. We provide 4 weeks full time training on commencement, with ongoing support from Senior and Specialised Leaders.

**Your new role**

Ad day in the life of an Insurance Specialist may look a bit like this:

- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.
- Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day.
- Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders.
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.

**About you**

To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1. Previous experience in a customer service or sales role will be an advantage. You will also have
- An engaging and courteous phone manner with the ability to type and talk at the same time.
- Outstanding communication skills with a positive, can-do attitude
- Strong computer and numeracy skills with the ability to pick up new systems quickly.
- Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment.
- The ability to build rapport and provide timely solutions and recommendations with diverse customers.
- Exceptional attention to detail with the ability to multitask and prioritise work accordingly.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- **Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let's make it happen**

**Skills**:
Adaptability, Administration Management, Business Management, Communication, Critical Thinking, Customer Value Management, Financial Products, Insurance Underwriting, Intentional collaboration, Managing perfor