Commercial Relationship Manager

1 week ago

Melbourne, Victoria, Australia beBeeAccount Full time $120,000 - $260,000

Role Overview:

We are seeking a skilled Account Manager to join our team. The successful candidate will be responsible for managing customer relationships, driving business growth, and ensuring long-term client satisfaction.

About the Role:

This is a commercial role responsible for the retention and growth of the largest regional account in the APAC region. The Account Manager will play a key role in managing customer renewals and providing ongoing support, ensuring long-term client satisfaction and business continuity.

  • Serve as the main commercial contact for the largest regional account in APAC, working within a team of four.
  • Lead account retention and growth strategies, promoting products to increase bookings and revenue.
  • Manage long-term customer relationships, including contract renegotiations.
  • Collaborate cross-functionally with internal teams to ensure optimal customer experience.
  • Build and maintain senior-level relationships within the customer organization to support strategic growth.
  • Identify new business opportunities and proactively address competitive threats.
  • Align customer needs with products and services to drive business expansion.
  • Maintain accurate account plans, CRM pipeline, and performance tracking.
  • Coordinate internal stakeholder engagement to support customer requirements and strategic initiatives.

Key Responsibilities:

The ideal candidate will have a strong background in B2B sales and customer management, with a proven track record of driving business growth and improving customer satisfaction.

Requirements:

  • Minimum 3 years of B2B experience in the travel industry, with a degree or equivalent.
  • Strong commercial and contract/customer management skills.
  • Proven ability in account management and building client relationships.
  • Excellent communication and influencing skills, especially with senior stakeholders.
  • Highly self-motivated, adaptable, and customer-focused.
  • Skilled in pipeline management, reporting, and sales tools.
  • Strong understanding of the business model and financial acumen.
  • Capable of analyzing complex situations and applying sound judgment.

Benefits:

We offer a competitive salary and commission plan, as well as opportunities for professional development and career advancement.

Why Work with Us:

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance.

Job Type: Full-time

Job Function: Sales and Business Development

Seniority Level: Mid-Senior level

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