Product Transformation Lead
6 days ago
At TPG Telecom Group, we are redefining the telecommunications industry and changing its course. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
As our valued Senior Product Manager - Mobile Transformation, you will play a pivotal role in collaborating with teams in the multi-year Consumer Transformation program to define and deliver the mobile product roadmap and its associated targets and benefits.
You'll leverage your strong product (full lifecycle) knowledge, sharp analytical abilities, excellent communication, interpersonal and stakeholder management skills, and commercial acumen to become an expert in the mobile business.
Key responsibilities include:
- Helping to define the product strategy and associated initiatives for the mobile business within the Consumer transformation program to ensure sustainable and improved business growth.
- Taking ownership of the end-to-end delivery, launch, and ongoing experience for the products you deliver, while working closely with areas such as Technology, Billing, Operations, and the Digital teams.
- Defining a great customer experience around products that drives NPS and word of mouth in the market.
- Undertaking or commissioning customer research and analysis to understand customer needs, preferences, and applying these insights to product development.
- Processing, analyzing, and drawing out key insights to support and shape strategies and recommendations, including customer data and financial/commercial data.
- Leading, coaching, and developing a team to deliver the outcomes and benefits as per the Transformation program, including mentoring team members to reach their maximum potential.
- Building and improving on the team's engagement/Spirit index.
- Leveraging your excellent interpersonal and stakeholder management skills to lead and influence a variety of teams across the business.
We are looking for candidates with:
- Product management experience, specifically in the Telecom industry.
- Creative solutions and ideas to drive innovation and enhanced customer experiences.
- Structured problem-solving – ability to logically break down a problem and explain concisely key recommendations to senior stakeholders.
- Analytical and attention to detail with a commercial focus.
- Strong written, verbal, and presentation skills to senior management.
- Excellent interpersonal and team-building skills, with strong stakeholder impact and influence skills at the Head-of level.
- Ability to deal with rapid change and quick pace with resilience and a can-do attitude.
- Proficiency in Microsoft Office applications, including Excel.
- Minimum 10 years' experience in a similar role, working in a fast-moving environment.
- Degree qualified, ideally in business, economics, finance/accounting.
We offer a competitive salary of approximately $180,000 per annum, flexible hybrid working arrangements, access to corporate discounts, and opportunities for professional growth and development.
In addition, you'll enjoy:
- 'Stay Connected Mobile' – Access to a free mobile plan.
- 'Stay Connected NBN' – Access to a free NBN 100 plan.
- 'Your Leave' - an additional 4 days of leave to be used whenever you like – every year.
- Access to the TPG Learning Hub platform and internal development opportunities.
If you're passionate about driving business growth and innovation, we encourage you to apply for this exciting opportunity.
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