Transformation Lead- Claims

2 months ago

Sydney, Australia Allianz Australia Full time

**Transformation Lead - Claims | Sydney/Melbourne**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are looking to recruit a Transformation Lead, reporting into a Senior Manager, Claims Transformation. The purpose of the role is to design requirements and provide support on the end-to-end claims value chain to ensure this is translated into a simplified customer and servicing journey across all products & channels. This is a great opportunity for passionate leaders who understand claims processes and seek to make a difference in on how we use technology to provide market leading service to our customers.

There may be some evening meetings to attend (approx once a week) as you’ll be working with global teams. This is also a good opportunity for exposure across all aspects of the insurance life cycle (products, sales, claims, finance) and to work with our Allianz SE colleagues in Munich.

You’ll be joining a multi-year major transformation program of work where we are delivering new products, processes and systems to our customers and front-line consultants and transforming their experience. You’ll be involved in designing the future-state motor and home claims experience Allianz. Work in a high trust culture, where you’ll feel empowered to use your SME experience to make impactful decisions, as well as gain career defining exposure at the Group level.

**You'll be responsible for**- Taking the initiative to spearhead improvements in products, aiming to enhance outcomes for customer experience, front-line operations, and overall business efficiency.- Engaging proactively with representatives from business units throughout the program lifecycle, including initiation, governance, development, and deployment, fostering robust stakeholder relationships.- Challenging the status quo to ensure the program is delivering a target customer experience model that can be leveraged across all channels.- Supporting improvement opportunities in order to deliver improved outcomes for customer experience, frontline experience and business efficiency and effectiveness.- Supporting the engagement with business unit representatives in program initiation, governance, development and deployment. Supporting the delivery of programs and projects on time and on budget.- Ensuring compliance with Allianz Australia Limited (AAL) project governance structures and other applicable internal and external risk, audit, and compliance frameworks.

**About you**- You’ll have significant experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed insurance organisation. Previous experience in motor claims and/or motor assessing is highly desired.- Prior people management or coaching experience, along with the ability to communicate and present to stakeholders at all levels- Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration, and communication to foster commitment and participation.- Demonstrated experience in handling complex and ambiguous issues, combined with the capability to lead strategic planning activities into commercial operationalisation.- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends, and links that inform decisions and solutions.- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.- Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.- Excellent verbal and written communication skills.

Please note this is a 12-month fixed-term opportunity.

**What's on offer**- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of y

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