Transformation Lead

3 months ago

Sydney, Australia Allianz Australia Full time

**Transformation Lead **| Sydney/Brisbane**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to contribute to a multi-year transformation program at Allianz, focused on designing and implementing new products, processes, and systems for car and home insurance. The role reports to a Senior Manager Product Transformation and you’ll provide support on the complete end-to-end value chain to ensure this is translated into a simplified customer and servicing journey across all sales channels.

**You'll be responsible for**
- Designing the future state sales and servicing systems and processes for car and home insurance products using insurance experience.
- Supporting improvement opportunities to enhance customer experience, frontline experience, and business efficiency and effectiveness.
- Engaging with business unit representatives during program initiation, governance, development, and deployment.
- Fostering the development and growth of stakeholder relationships.
- Challenging the status quo to ensure the program delivers a target customer experience model that can be leveraged across all channels.
- Ensuring the delivery of programs and projects on time and within budget.
- Maintaining compliance with AAL project governance structures and applicable internal and external risk, audit, and compliance frameworks.

**About you**
- Previous experience in sales or distribution with an interest to transition into a business delivery role.
- Extensive experience in the insurance industry, particularly in car and home insurance is highly desired.
- Strong understanding of sales and servicing systems and processes.
- Ability to identify and implement improvement opportunities to enhance customer and frontline experiences.
- Experience utilizing customer feedback and analytics for business efficiency.
- Excellent communication and interpersonal skills for engaging with stakeholders.
- Proven ability to foster and maintain productive stakeholder relationships.
- Experience challenging the status quo to drive innovation in customer experience.
- Strong project management skills, ensuring on-time and within-budget delivery of programs.
- Familiarity with project management methodologies and tools.
- Understanding of AAL project governance structures and compliance frameworks.
- Strong analytical and problem-solving skills to address challenges and optimize processes.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Marketing & Design

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employm

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