Injury Management Specialist
3 weeks ago
Sodexo's Injury Management Coordinator Role
We are seeking a skilled Injury Management Coordinator to join our team in a permanent position. This role is based in our Perth Support Centre and involves coordinating injury management activities, liaising with injured workers and health professionals, and working collaboratively with insurers and legal teams.
Key Responsibilities
- Coordinate Injury Management Activities: Ensure timely and effective management of work-related and non-work-related injuries and illnesses.
- Liaise with Injured Workers and Health Professionals: Support the management of physical, psychological, and psychosocial incidents, addressing recovery at work, fitness for work, wellbeing, and safety.
- Work Collaboratively with Insurers and Legal Teams: Achieve desired return-to-work outcomes and resolution of workers' compensation claims, ensuring responsible financial claims management.
- Effectively Set Expectations and Educate Stakeholders: Ensure internal stakeholders understand legislative and internal injury and claims management obligations.
- Plan, Develop, and Implement Proactive Injury Management and Rehabilitation Strategies: Ensure set timeframes and compliance measures are adhered to with all legislative codes, company, and client-driven policies and procedures.
- Lead and Participate in Sessions with Stakeholders: Contribute to case conferencing, claims reviews, injury management training, and regular onsite visits.
- Ensure Timely Claim Reviews: Plan, develop, and execute claim strategies.
- Complete Administrative Tasks: Accurately complete tasks associated with injury management, fitness for work, and workers' compensation.
- Develop and Provide Incident Reports: Calculate, authorise, and process weekly compensation payments and ensure timely reimbursements from the insurer.
Requirements
We are looking for a motivated and engaged individual with a 'hands-on' approach to drive positive outcomes for employees and the organisation. Key qualifications include:
- Minimum 3 years' experience in claims and injury management associated with physical and psychological injuries/illness.
- Preferable employer-based injury management experience.
- Degree/Diploma in allied or health-related discipline (desirable but not essential).
- Comprehensive knowledge of Workers Compensation legislation in WA.
- Understanding of Workers Compensation legislation across Australia (multi-jurisdictional).
- Strong written and verbal communication, negotiation, and influencing skills.
- Proven ability to demonstrate resilience in managing challenging scenarios.
- Developed time management skills with the ability to work autonomously in a high-pressure environment.
- Proficient with Microsoft Outlook, Word, and Excel.
- Knowledge of SolvInjury (desirable but not essential).
We offer a competitive salary, many development opportunities, and an outstanding benefits and recognition program. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion, and beliefs and people with disabilities.
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