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Ancillary Product Specialist

2 months ago

Brisbane, Queensland, Australia Virgin Australia Full time
About the Role

We are seeking a highly skilled Ancillary Product Specialist to join our team at Virgin Australia. As a key member of our product management team, you will be responsible for driving growth and revenue through the development and optimization of our flight ancillary products.

Key Responsibilities
  • Nurture Existing Products: Develop and implement strategies to improve attachment rates and increase revenue from our existing flight ancillary products, particularly our paid seating portfolio.
  • Identify Opportunities for Growth: Analyze shopping behaviors and booking workflows to identify opportunities to optimize and increase digital conversion across our ancillary product portfolio.
  • Manage Financial and Operational Performance: Monitor and manage financial and operational performance to agreed specifications, ensuring that our ancillary products are meeting their revenue and growth targets.
  • Enhance Customer Proposition: Identify enhancements to our ancillary products to strengthen the customer proposition and increase customer satisfaction.
  • Collaborate with Stakeholders: Work closely with cross-functional teams, including marketing, sales, and customer experience, to ensure that our ancillary products are aligned with the company's overall strategy and goals.
Requirements
  • Commercial Experience: 5+ years of experience in a digital or commercial role in the airline or travel industry.
  • Digital Purchasing Behavior: Knowledge of best practice digital purchasing behavior and merchandising techniques to maximize conversion rates.
  • Results-Driven: Demonstrated results in highly commercial environments, with a proven ability to drive growth and revenue.
  • Business Acumen: Developing commercial awareness and business acumen, with the ability to assess and develop opportunities to drive positive business outcomes.
  • Communication Skills: Excellent written and verbal skills, with the ability to communicate complex thoughts and ideas clearly.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including heavily discounted air travel and flexible working arrangements.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on developing your skills and expertise in the field of ancillary product management.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment, with a focus on equality and respect for all employees.