Night Auditor Liaison

3 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Unlock your career potential at Shangri-La Cairns, a luxury five-star hotel located in the heart of Cairns. We are seeking an experienced Night Auditor to join our team.

About the Role

The successful candidate will be responsible for ensuring the smooth operation of the Front Desk and supporting the Night Supervisor. Key responsibilities include:

  • Managing all activities at the Front Desk, including guest services and hotel operations
  • Collaborating with the Night Supervisor to achieve effective and efficient hotel operations
  • Completing a thorough shift handover with the outgoing GSR, discussing current and potential issues that may arise during the shift
  • Reviewing the Reception Diary and recording any important information for follow-up by the AM/PM shift
  • Ensuring awareness of departures, arrivals, vacant rooms available to sell, and (HNC) reservations for the following morning
  • Actioning Traces or rolling them over to the next day if resolution is not possible
  • Updating Registration Cards for Check-Ins with Profiles in Fidelio to meet Shangri-La standards prior to ending the night shift
  • Working closely with the Night Supervisor to ensure adherence to hotel policies and procedures
  • Providing exceptional guest service during the night shift
  • Conducting the Night Audit process successfully

You will have the opportunity to work in a fast-paced environment and contribute to the success of our hotel.

What We Offer

We provide a competitive salary package, including a $70,000 - $80,000 per annum base salary, plus benefits such as:

  • Generous accommodation benefits
  • Discounted car parking
  • Duty meals provided in a fully staffed and maintained staff canteen
  • Laundered staff uniform
  • Shangri-La Academy offering lifelong development programs

If you are a motivated and detail-oriented individual looking for a new challenge, please submit your resume together with a covering letter.


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