Shangri-La Night Operations Specialist
2 weeks ago
**Night Auditor Role at Shangri-La Cairns**
We are seeking a skilled Night Auditor to join our team at Shangri-La The Marina, Cairns, a luxury five-star hotel in the heart of Cairns.
**Key Responsibilities:**
- Run the Front Desk operation, taking direction from the Night Supervisor, and ensure guest services are maintained to the Shangri-La standard.
- Discuss current and potential issues with the outgoing GSR at the commencement of the shift and complete a shift handover.
- Read the Reception Diary and record any information during the shift that needs to be followed up.
- Be aware of departures and arrivals, and vacant rooms available to sell, as well as HNC reservations and early arrivals or departures.
- Ensure all Traces are actioned or rolled onto the next day if they cannot be resolved.
- Update Registration Cards for Check-Ins with Profiles in Fidelio to the Shangri-La standard before ending the night shift.
- Work with the Night Supervisor to ensure hotel policies and procedures are adhered to.
- Attend to guest needs during the night shift.
- Carry out the Night Audit process successfully.
- Assume other duties as assigned by the Night Supervisor and/or Front Office Manager.
**What We Offer:**
- A competitive salary and incentive scheme
- Opportunity for career advancement within a global hotel brand
- Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group
- Duty meals provided in a fully staffed and maintained staff canteen
- Laundered staff uniform
- Shangri-La Academy offering lifelong development programs
- Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront
Please submit your resume together with a covering letter.
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