Senior Enterprise Leadership Position

6 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000

As a senior professional, you will lead a high-impact team to drive business growth and customer satisfaction.

Your Role

In this leadership position, you will motivate your team to achieve key objectives, including driving revenue growth, retaining customers, and meeting targets specific to adoption, growth, advocacy, and health.

Responsibilities

  • Lead a cross-functional team to drive deep engagement with customers and extract value from existing relationships.
  • Motivate the team to drive business growth, retain customers, and meet or exceed targets specific to adoption, growth, advocacy, and health.
  • Monitor and report team performance and impact to senior leadership on a regular basis, including team benchmarking, KPIs, development, and project-based work.
  • Triage as a point of escalation while driving rapid resolution for issues and maintaining high satisfaction scores.
  • Engage in regular executive business reviews to promote adoption and increase growth opportunities.
  • Advocate for the company through networking, presentations, engagement, and facilitation of industry events.
  • Support the development of strategic partnerships and build a loyal base that actively advocates for the company's products.
  • Serve as a cross-functional leader across multiple teams to ensure a unified, seamless customer experience via process development, optimization, and standardization.
  • Develop, coach, and mentor the team to enable them to excel and grow within their roles.
  • Identify areas of improvement and make recommendations based on data, analytics, and best practices.
  • Monitor tools, review data trends, and recommend process improvements over time.

Requirements

  • Significant proven experience at the enterprise level in SaaS retail and omni-channel commerce industries.
  • Passionate about people leadership with proven experience leading/hiring/building world-class teams.
  • Strong business acumen and experience providing strategic advice to customers.
  • Exceptional ability to develop and maintain relationships with a wide range of personalities and departments.
  • Strong organizational and project management skills with the keen ability to multitask.
  • Technical aptitude – quick to develop a deep understanding of new software and resources needed to amplify value and revenue generation.
  • Understanding of ecommerce infrastructures, tech stacks, and enterprise-level integrations with the ability to speak across stakeholder groups.
  • Strong commercial acumen and adept at navigating large complex organizations, matrixed decision-making, working with multiple stakeholders both internally and externally.
  • Proven ability to analyze complex situations and develop actionable insights and tangible plans to lead a cross-functional team towards key objectives.
  • Demonstrate a high degree of customer-centric thinking, behavior, and track record of experience working cross-functionally between sales and support teams.

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