Enterprise Client Optimization Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $120,000 - $150,000
Customer Growth Expert

About the Role:

  • Manage a portfolio of Enterprise clients to ensure they achieve maximum value from our platform.
  • Develop extensive knowledge of our product and utilize this expertise to effectively guide clients towards their desired outcomes.
  • Ensure product adoption by onboarding new clients and collaborating closely with our Onboarding Team.
  • Identify, track, and enhance the health status of each client.
  • Formulate best practices for client growth/renewal to guarantee ongoing customer success, driving growth and retention.

Key Qualifications:

  • 5+ years experience in Customer Success or other B2B customer-facing roles, working with Enterprise clients (5K employees or 250 users).
  • Consistent record of handling portfolios of 30-50 Enterprise accounts.
  • Ability to recognize and maximize business value as well as internal opportunities.
  • Excellent time management skills, ability to handle multiple accounts & assignments simultaneously.

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