Client Experience Ambassador

10 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $85,000
Job Description

As a key member of our Home and Community Services team, we are seeking a highly motivated Customer Service Representative to provide exceptional customer experiences to our valued clients.

The Customer Care Team is at the heart of our organization and is responsible for delivering a superior customer experience. As a Customer Service Representative, you will work collaboratively with a large team to ensure clients receive accurate and timely responses to their inquiries.

Your key responsibilities will include:

  • Responding to phone calls from our valued clients in a professional and courteous manner
  • Assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services
  • Recording client incidents and complaint management
  • Supporting our Community Workers through answering calls on our staff line
  • Following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers
Key Responsibilities
  • Experience in Aged Care Services or general customer service/administration
  • Ability to identify issues, assist in solving them and adapt to changing circumstances
  • Strong planning and organisation skills with a high attention to detail
  • A passion to deliver an exceptional customer experience
  • Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
  • Strong verbal and active listening skills
  • An empathetic approach with the ability to make complexity simple
  • An excellent telephone manner and ability to build rapport
  • Digital literacy with PC based applications (Word, Excel, Email, Internet, database)
  • Ability to work autonomously, as part of a busy dedicated team
Benefits

We offer a range of benefits including not-for-profit tax benefits, fitness passport discounted gym benefits, paid parental leave, long service leave after 5 years, and a values-based organization that welcomes applicants from all faiths and backgrounds.

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