Client Relations Ambassador

4 days ago

Sydney, New South Wales, Australia beBeeAmbassador Full time
**Job Title:** Client Relations Ambassador About the Role:The role of a Client Relations Ambassador is to represent our brand in all customer contact via telephone, email, live chat, and social media. As a key member of our team, you will be responsible for handling client inquiries according to our quality standards and representing our brand's identity and vision at all times. Your Responsibilities:
  • Handle inbound and outbound customer contact via telephone, email, live chat, and other media;
  • Facilitate online and phone sales to reach commercial goals and objectives;
  • Deliver brand information to clients and collect valuable feedback from clients;
  • Process required data/information in appropriate systems/tools under group data security policy;
  • Escalate emergency system issues to team leaders timely and report findings on system improvement if any;
  • Identify trends in customer satisfaction or dissatisfaction and report findings to team leaders;
  • Follow company policies and procedures as outlined and represent the Group in a professional image at all times;
  • Collaborate with the Group's existing Client Service team for repairs and after-sales service requests.
 Requirements:
  • Experience in retail sales or customer service in the luxury/high-end goods domain, or experience in contact center/e-com related activities;
  • Customer service oriented and sales oriented; conscientious, patient, flexible, polite, exquisite, keen to learn, team player;
  • Skilled in speaking/writing expression and communication;
  • Fluent in English (and Mandarin);
  • PC literate, SAP CRM, Salesforce experience is a plus;
  • Flexibility with working in shifts, and work on weekends and public holidays if required.
 What We Offer:
  • A great opportunity to be part of a dynamic and diverse team;
  • This role will help build your knowledge and experience in aspects of Client relations;
  • A plethora of opportunities within the organization to help you develop and take your career to the next level.
 How You Will Experience Success With Us:We believe in shared success and understanding that with your actions, you elevate your team and the organization. To contribute to team success, you will have: Benefits:

We offer a range of benefits to support your well-being and career development, including opportunities for growth and advancement within the organization.

 Our Team:

Our team is comprised of experienced professionals who are passionate about delivering exceptional customer service and building strong relationships with our clients.

 How To Apply:If you are interested in this role, please submit your application through our website. We look forward to hearing from you

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