Service Delivery Manager

1 month ago


Sydney, New South Wales, Australia Found People Full time
About the Company

Found People is a leading recruitment agency specializing in placing top talent in the AV and ICT industries. Our clients are innovative companies that push the boundaries of technology integration.

We offer a competitive salary package, including $100k plus super, parking on site, and a hybrid work option.

About the Role

We are seeking a skilled Service Manager to join our team. As a Service Manager, you will be responsible for maintaining strong relationships with clients, ensuring seamless service delivery, and identifying opportunities for upselling.

Key responsibilities include:

  • Maintaining Service Level Agreements (SLAs) with clients
  • Collaborating with technicians and end-users to resolve issues and schedule work
  • Upselling solutions to existing clients
  • Providing exceptional communication and follow-up skills

As a successful candidate, you will have a background in integrated technology, such as security, AV, fire, or related fields. You will be a professional, efficient, and accountable individual with excellent communication skills.

If you are passionate about delivering exceptional service and building strong relationships with clients, we encourage you to apply.



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