Executive Hostel Operations Manager

3 weeks ago

Sydney, New South Wales, Australia 11 Recruitment Full time
Job Title: Executive Hostel Operations Manager

We are seeking an experienced and highly motivated individual to join our team as an Executive Hostel Operations Manager in Byron Bay, Australia.

Company Overview

Wake Up Byron Bay is a dynamic hostel that offers a range of accommodation options. We are committed to providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Salary and Benefits

This is a full-time position with a competitive salary between $70,000 - $80,000 per annum plus superannuation for a 38-hour work week.

Job Description

The primary objective of this role is to organize and coordinate the day-to-day operations of the hostel, ensuring that all aspects run smoothly and efficiently. Key responsibilities include:

  • Managing and overseeing all aspects of the hostel's operations
  • Maintaining the online reservation system and ensuring accuracy of information
  • Ensuring guest satisfaction is the prime focus and responding to and implementing feedback
  • Developing and implementing marketing strategies to promote the business and its services
  • Maintaining effective supplier and tour operator relationships
  • Upholding high standards and quality in all aspects of the business
  • Understanding all areas of a full-service facility
  • Ensuring compliance with regulatory obligations, including Responsible Service of Alcohol and Occupational Health & Safety
  • Training and developing staff
  • Preparing costed proposals for potential clients seeking group bookings and events
Required Skills and Qualifications

To be successful in this role, you will require:

  • A relevant Diploma or equivalent qualification
  • Minimum 2 years' relevant work experience
  • Excellent communication skills, including negotiation, problem-solving, conflict resolution, and assessment
  • A professionally presented and warm personality
  • An ability to work well in a team and take ownership of tasks
  • A strong focus on customer service, with the ability to communicate effectively and work in a team environment
  • Excellent administration skills and attention to detail
  • An ability to plan, organize, and coordinate tasks to tight deadlines using your own initiative

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