Senior Customer Support Manager

7 days ago


Australia Uber Full time

About the Role

We're seeking a highly skilled and experienced Senior Customer Support Manager to lead our support efforts for our Centers of Excellence servicing ANZ. As a key member of our Community Operations team, you will be responsible for developing and implementing strategies to deliver exceptional customer support and drive business growth.

Key Responsibilities

  • Manage a team of customer support agents and team leaders to ensure seamless delivery of support services.
  • Develop and implement long-term strategies to achieve business goals and improve customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions to address them.
  • Lead the creation of operational processes and procedures to ensure efficient and effective support delivery.
  • Identify areas for improvement and implement changes to drive business growth and customer satisfaction.

Requirements

  • Proven experience in customer support or a related field, with a strong track record of delivering exceptional customer experiences.
  • Excellent leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize business needs.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing business needs.

What We Offer

  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • Opportunities for professional growth and development, with a focus on building skills and expertise.
  • A competitive salary and benefits package, with a focus on recognizing and rewarding outstanding performance.


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