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Banking Consultant
2 months ago
About the Role
We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Mackay QLD. As a Banking Consultant, you will play a key role in providing customers with a seamless banking experience, meeting their end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on financial solutions available, including digital.
Key Responsibilities
- Provide customers with a seamless branch experience by meeting their end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We're a diverse bunch at ANZ, with different roles, locations, and experiences. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
