Application Support Specialist

5 days ago

Alice Springs, Northern Territory, Australia Amentum Full time

About the Role

Amentum is seeking a highly skilled Application Support Specialist to join their team in Alice Springs, NT - Australia.

The successful candidate will be responsible for analyzing, evaluating, modifying, configuring, testing, and implementing site-wide information systems, as well as providing first and second-level end-user support on a wide range of systems.

Key Responsibilities

  • Analyze and evaluate site-wide information systems to identify areas for improvement and implement changes as needed.
  • Provide first and second-level end-user support on a wide range of systems, including business applications, internet/intranet, and web-based applications.
  • Maintain and configure virtual servers and hardware, as well as resolve user hardware and software problems with printers, laptops, and desktop PCs.
  • Maintain and configure Cisco Call managers, VoIP phones, and user accounts, and ensure accurate inventory of all IT equipment, including networks configurations and drawings.
  • Set up computers with software, security patches, email accounts, security, and network connection settings, and provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
  • Correct system network problems and coordinate corrective action with third-party vendors where applicable, and support remote access issues with FTP, RDP, or VPN.
  • Document Information Technology procedures and generate manuals for custom applications, and contact and follow up with Information Technology vendors and consultants.
  • Provide low-level support for minor internal application requirements, such as Microsoft Access, PHP, JSP, and SQL, and research and negotiate pricing for Information Technology purchases with multiple vendors.
  • Build and maintain a strong relationship with internal and external customers, and perform duties outside the scope of this document but within trained capabilities.

Requirements

  • CompTIA Security + Certification
  • Formal qualifications in Computer Science or Information Technology
  • Extensive knowledge of MS Windows, VMWare, and Linux Operating Systems
  • Understanding of TCP/IP and networks
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person
  • Strong problem-solving skills and a willingness to learn new technologies
  • Ability to work in a team environment

About Amentum

Amentum is a leader in global engineering, project management, and solutions integration, trusted to modernize the most critical missions anywhere in the world. We innovate as a team of inventive doers passionate about making a difference, underpinned by a strong culture of ethics, safety, and inclusivity.

Equal Opportunity Employer

Amentum is proud to be an Equal Opportunity Employer, committed to providing equal employment opportunities without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition, including genetic characteristics or information, veteran status, or mental or physical disability.

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