ICT Application Support Specialist

1 week ago

Alice Springs, Northern Territory, Australia Amentum Full time

Job Summary

Amentum is seeking a highly skilled ICT Application Support Specialist to join their team in Alice Springs, NT - Australia. As a key member of the team, you will be responsible for providing technical support and maintenance for various information systems, ensuring seamless operation and optimal performance.

Key Responsibilities

  • Provide first and second-level end-user support for a wide range of systems, including business applications, internet/intranet, and web-based applications.
  • Maintain and configure virtual servers and hardware.
  • Resolve user hardware and software problems with printers, laptops, and desktop PCs.
  • Maintain and configure Cisco Call managers, VoIP phones, and user accounts.
  • Maintain accurate inventory of all IT equipment, including network configurations and drawings.
  • Set up computers with software, security patches, email accounts, security, and network connection settings.
  • Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
  • Correct system network problems and coordinate corrective action with third-party vendors where applicable.
  • Support remote access issues with FTP, RDP, or VPN.
  • Document Information Technology procedures and generate manuals for custom applications.
  • Contact and follow up with Information Technology vendors and consultants.
  • Provide low-level support for minor internal application requirements, Microsoft Access, PHP, JSP, SQL.
  • Research and negotiate pricing for Information Technology purchases with multiple vendors.
  • Build and maintain a strong relationship with internal and external customers.

Requirements

  • CompTIA Security+ Certification
  • Formal qualifications in Computer Science or Information Technology
  • Extensive knowledge of MS Windows, VMWare, and Linux Operating Systems
  • Understanding of TCP/IP and networks
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person
  • Strong problem-solving skills and a willingness to learn new technologies
  • Ability to work in a team environment

Desirable Qualifications

  • MCSE/MCSA, Redhat Linux certification
  • Network+ Certification
  • ITIL Foundations certificate. VMWare certification
  • Knowledge in Microsoft Applications
  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
  • End-user support skills
  • Ability to learn quickly

Work Environment, Physical Demands, and Mental Demands

Working at the facility, a reasonable level of fitness is required, and the ability to adapt to changing priorities and a willingness to be flexible is essential.

  • Ability to lift up to 10 kg independently
  • Able to coordinate the actions of a small team
  • Demonstrated preparedness to step up and take charge
  • Function in a hot desert environment

Statement of Work Requirements

  • At least 18 years of age
  • Able to fluently read, write, and speak English
  • Australian or US citizen

EHS Requirement

All Amentum personnel are responsible for understanding and complying with all site environmental, health, and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the Handbook, each person is responsible for:

  • Completing work tasks in a safe manner
  • Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
  • Continuous adherence to the environmental, health, and safety procedures outlined in the Handbook during the performance of their work
  • Red-Carding a Job - Employee right and responsibility to 'STOP WORK' if a job is unsafe or poses a danger to the environment

Equal Opportunity Employer

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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