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Application Support Specialist

2 months ago

Alice Springs, Northern Territory, Australia Amentum Full time
Job Title: Application Support Specialist

Amentum is seeking a highly skilled Application Support Specialist to join their team in Alice Springs, NT - Australia.

Job Summary:

The Application Support Specialist will be responsible for providing technical support for Microsoft Windows 2012/Win7 and Linux operating systems, as well as maintaining and configuring virtual servers and hardware. The ideal candidate will have extensive knowledge of MS Windows, VMWare and Linux Operating Systems, and be able to work in a team environment.

Key Responsibilities:
  • Analyze, evaluate, modify, configure, test and implement site-wide information systems
  • Support of Operating Systems
  • Responds to user and system problems
  • Prepare application system specifications
  • Identify, plan, implement and coordinate system upgrades, enhancements or maintenance
  • Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications
  • Maintain accurate inventory of all IT equipment including networks configurations and drawings
  • Set up computers with software, security patches, email accounts, security and network connection settings
  • Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems
  • Correct system network problems and coordinate corrective action with third party vendors where applicable
  • Support remote access issues with FTP, RDP or VPN
  • Document Information Technology procedures and generate manuals for custom applications
  • Contact and follow up with Information Technology vendors and consultants
  • Provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL
  • Research and negotiate pricing for Information Technology purchases with multiple vendors
  • Build and maintain a strong relationship with internal and external customers
Requirements:
  • Essential Comp TIA Security + Certification
  • Formal qualifications in Computer Science or Information Technology
  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems
  • Understanding of TCP/IP and networks
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person
  • Strong problem-solving skills and a willingness to learn new technologies
  • Ability to work in a team environment
Work Environment:

The successful candidate will be required to work in a hot desert environment and be able to lift up to 10 kg independently.

Amentum is proud to be an Equal Opportunity Employer and welcomes applications from diverse candidates.