Lead Customer Experience Manager

4 days ago

Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $55,000 - $77,000

Work as a point-of-sale leader and drive team performance to deliver an exceptional customer experience.

This is a leadership role operating on Thursdays to Saturdays with varying hours.

You will guide your team to provide fast and efficient shopping experiences, ensuring JD Sports customers form a lasting positive connection to our brand.

Key responsibilities include:

  • Leading by example and providing superior customer service every time
  • Processing sales including refunds and exchanges as the lead POS operator
  • Serving as the first point of contact for customer queries via phone
  • Ensuring adherence to all transactions and cash handling procedures
  • Supporting the management team by training & coaching POS team members on processes and customer service delivery
  • Collaborating with the store management team to achieve sales targets

To succeed in this role, you will need:

  • A minimum of 2 years' experience within retail or a similar industry
  • A passion for delivering outstanding service experiences for our customers
  • Cash-handling and tender management skills are preferred
  • The ability to make decisions and thrive in a fast-paced environment
  • A proven track record of driving and exceeding set KPIs
  • Strong communication skills, enabling effective and professional communication
  • Excellent time management skills to ensure timely completion of daily priorities

We value diversity, inclusion, and individual development, creating a culture where everyone feels valued, included, and celebrated.

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