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Customer Experience Manager

2 months ago

Southbank, Victoria, Australia ENGIE Full time
About the Role

We are seeking a highly skilled Customer Experience Lead to join our team at ENGIE. As a key member of our CX team, you will be responsible for delivering exceptional customer experiences across multiple channels.

Key Responsibilities
  • Develop and implement a comprehensive Voice of Customer program to drive customer excellence and continuous improvement.
  • Lead the development of customer journey maps to inform decision-making and drive business outcomes.
  • Collaborate with cross-functional teams to identify and prioritize customer pain points and opportunities for improvement.
  • Develop and maintain key performance indicators (KPIs) to measure customer satisfaction and experience.
  • Provide regular insights and recommendations to senior leadership on customer experience trends and opportunities.
About You
  • Proven experience in customer experience, voice of customer, or a related field.
  • Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and prioritize multiple projects and deadlines.
  • Strong business acumen and understanding of customer-centric business strategies.
What We Offer

At ENGIE, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and welcome applications from candidates from diverse backgrounds.

We are an equal opportunity employer and welcome applications from candidates with disabilities. If you require any reasonable adjustments to the recruitment process, please let us know.