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Customer Success Professional
2 months ago
We are an Australian owned and award-winning Managed Service Provider, recognised for our commitment to excellence and customer satisfaction.
Our vibrant culture, clear vision, and strong leadership make us a genuinely great place to work. We pride ourselves on being an equal opportunity employer and are dedicated to building a diverse and inclusive workplace.
Job OpportunityWe are seeking an experienced Customer Success Manager to join our high-performing team in Melbourne. As a key member of our team, you will be responsible for leading commercial relationships with our clients and driving business growth.
Key Responsibilities- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
- Identify and capture opportunities for growth and expansion within existing client relationships.
- Provide quotations and negotiate contracts to ensure customer satisfaction and retention.
- Collaborate with the Service Delivery Team to maintain accurate customer billing and ensure seamless delivery of services.
- Build trusted advisor relationships with clients and executive sponsors to drive business growth and expansion.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
