Design Studio Specialist

4 days ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

Our Pottery Barn store is seeking a Design Specialist to elevate customer shopping experiences through exceptional design expertise and excellent customer service in a dynamic retail environment.

Key Responsibilities:

  • Create unique experiences for customers by applying design expertise to enhance their home environments.
  • Use design skills to assist clients with consultations, guiding them on the design of their spaces.
  • Provide tailored recommendations on products, colours, and designs that align with each client's style and needs.
  • Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
  • Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
  • Build and maintain lasting client relationships, including contacting them about new product arrivals and sales.
  • Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
  • Assist colleagues with resolving complex customer concerns.
  • Provide special services including gift wrapping, gift registry, and furniture orders.

Requirements:

  • Experience in design and a passion for homewares, with strong client engagement skills.
  • Retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
  • Excel at connecting with customers through both service and selling.
  • Driven to meet and exceed sales targets and thrive in a team environment.
  • Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
  • Confidence and ability to anticipate customer needs and solve problems effectively.
  • Effective communication, organizational, and leadership skills.

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