Design Consultant

1 month ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

As a Design Specialist at Pottery Barn, you will be responsible for delivering exceptional customer experiences through expert design advice and exceptional customer service in a fast-paced retail environment.

Key Responsibilities:

  • Create engaging experiences for customers by sharing expertise on enhancing their home spaces.
  • Utilize design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
  • Make product, colour and design recommendations to suit their style and needs.
  • Anticipate the client's needs for every room in their home and make suggestions.
  • Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
  • Build lasting client relationships by staying in touch with clients regarding new product arrivals, sales and decorating classes.
  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
  • Assist colleagues with complex customer concerns.
  • Assist customers with special services including gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

Requirements:

  • Experience in design and a passion for homewares, with strong customer service skills.
  • Retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
  • Ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and problem solve.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organisation and leadership skills.

About the Role:

This is a permanent, part-time position (60 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.

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