Technical Consultant

2 weeks ago


Canberra, ACT, Australia OpenText Full time

OPENTEXT - THE INFORMATION COMPANY

As a key member of our team, you will play a vital role in delivering technology consulting services to external customers and internal project teams. Your expertise will be essential in providing technical support and leadership in the creation and delivery of technology solutions that meet customers' business needs.

THE OPPORTUNITY:

As a trusted advisor, you will create and maintain effective customer relationships to ensure customer satisfaction. You will also be responsible for maintaining knowledge of leading-edge technologies and industry/market domain knowledge.

YOUR KEY RESPONSIBILITIES:

  • Deliver assigned tasks within the delivery cycle of a project.
  • Understand a broad spectrum of the company's technology to deliver part of a detailed technical design that meets customer requirements.
  • Tasks may include installing new systems applications, updating applications, firmware, and drivers, creating boundaries for as well as performing configuration and testing activities, applications programming for assigned modules within a larger program, assisting in the preparation of technical presentations and demonstrations, and participating in customer meetings.
  • Work with minimal direction from the technical lead and with customer-nominated representatives to accomplish assigned tasks.
  • Contribute to design for specific deliverables and assist in the development of technical solutions.
  • Participate as part of a team and maintain good relationships with team members and customers.
  • Understand the company strategy and the role that the individual plays.
  • Use knowledge tools and re-use information for the benefit of projects, and of professional development.
  • Use and contribute to technical forums within the company environment and local professional communities and technical user groups.

WHAT WE'RE LOOKING FOR:

  • 3-5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
  • Sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
  • Able to contribute to the design for deliverables.
  • Ability to perform/drive resolution of problems on individual products.
  • Able to communicate broad and specific concepts with team and to peers.
  • Able to produce documentation for use by team and customer.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.


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