Contact Centre Process Designer
4 weeks ago
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled professional to join our team as a Contact Centre Process Designer.
Key Responsibilities- Identify business processes impacted and define the work required to be part of scoping and requirements gathering.
- Identify process improvement opportunities, design and optimize any process improvement, and/or support the delivery of tactical opportunities identified.
- Design and optimize workflows for task distribution, ensuring efficient routing of interactions across channels to the right resources at the right time.
- Collaborate with stakeholders to understand pain points, business requirements, and technical constraints.
- Work with the Business Analyst to ensure existing enterprise software applications and homegrown systems capture tasks and apply business rules and prioritization rules.
- Enhance and document customer journeys by orchestrating interactions across touchpoints.
- Implement proactive notifications using outbound communication strategies.
- Support change implementation to the business.
- Conduct thorough testing of applications to validate call flows, error handling, and integration points.
- Debug issues related to call routing, data transformation, and application behavior.
- Collaborate with Workforce Optimisation teams and end-users to identify and resolve issues.
- Document process and workflows.
- Train contact centre agents and administrators on using the applications effectively.
- Provide ongoing support and updates as needed.
- 2+ years of relevant experience.
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Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a Contact Centre Process Designer, you will be responsible for coordinating and optimizing contact centre...
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Contact Centre Process Designer
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a Contact Centre Process Designer, you will play a crucial role in coordinating and optimizing our contact...
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Contact Centre Process Designer
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a key member of our organization, you will be responsible for designing and optimizing contact centre processes...
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Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients, and we're looking for a skilled professional to join our team.We're seeking a Contact Centre Process Designer to coordinate and optimize our contact centre operations. This role will...
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Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service to our clients, and we're looking for a skilled professional to help us achieve this goal.We're seeking a Contact Centre Process Designer to join our team. As a key member of our operations team, you will be...
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Contact Centre Process Designer
2 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. This role will involve coordinating a range of activities, from simple tasks to complex plans, to ensure optimal...
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Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients, and we are seeking a skilled professional to join our team.We are looking for a talented individual to coordinate and optimize contact centre processes, ensuring timely and accurate...
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Genius Process Designer
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Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies: We are seeking a skilled Process Designer to join our team. In this role, you will be responsible for designing and optimising contact centre processes to improve efficiency and customer satisfaction. Main Responsibilities: Design and implement process improvements to reduce handling time and enhance customer experience. Collaborate with...
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Contact Centre Process Designer
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Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate activities ranging from simple to complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure...
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Process Designer
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Melbourne, Victoria, Australia Ingenico Group Full timeIngenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...
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Process Designer Lead
2 weeks ago
Melbourne, Victoria, Australia Halcyon Knights Full timeHalcyon Knights is seeking a Process Designer Lead to join their Contact Centre Platform Consolidation program. The role involves detailed mapping of future state process, workflow, and call distribution of existing platforms, ensuring seamless integration of the new platform.The benefits of this role include: 6-month daily rate contract with strong...
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Process Designer Lead
2 months ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Designer Lead OpportunityHalcyon Knights is seeking a skilled Process Designer Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new...
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Process Designer Lead
1 month ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Design Lead OpportunityHalcyon Knights is seeking a skilled Process Design Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new platform.Key...
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Process Designer Lead
4 weeks ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Design Lead OpportunityHalcyon Knights is seeking a skilled Process Design Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new platform.Key...