Team Performance and Sales Growth Lead

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $92,000 - $115,000
Job Title: Team Performance and Sales Growth Lead

This leadership role is ideal for someone who excels in building high-performing teams, driving customer satisfaction, and achieving commercial success.

Key Responsibilities:
  • Lead a team of Customer Support Representatives, fostering a culture of excellence.
  • Oversee day-to-day customer service operations, resolving issues efficiently and engaging customers through consultative conversations.
  • Monitor and analyze customer satisfaction metrics to identify trends and implement improvements.
  • Develop strategies to drive customer engagement, including proactive outreach to newly registered users.
  • Partner with internal teams to optimize workflows, enhance processes, and improve system efficiency.
  • Collaborate with senior leaders on sales and revenue targets, supporting the team in meeting goals.
  • Maintain up-to-date knowledge of marketplace offerings to effectively support customers and stakeholders.
  • Design training materials and resources to enhance team capabilities and service delivery.
  • Contribute to operational reporting, tracking key performance indicators, and providing insights for continuous improvement.
  • Support strategic initiatives that strengthen customer loyalty and marketplace growth.

You will work within our P2P Marketplace team based in Burnaby and be required to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region.

This role requires a minimum of 5 years' experience in customer success, sales operations, or program management, with at least 3 years' people leadership experience. You must have a collaborative mindset, excellent communication skills, and strong attention to detail.

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