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Dynamic Customer Service Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000
Job Description

We are seeking a talented and experienced leader to join our team as an Assistant Manager. As a key member of our management team, you will be responsible for leading a high-performing team and driving sales growth through exceptional customer service.

Responsibilities:
  • Coaching and motivating your team to drive sales that deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
  • Acting as a partner between customers, sales associates and store leadership
  • Ability to learn and share expertise of products and trends to fit customer's needs
  • Maintaining awareness of all product knowledge, and current or upcoming product/trends
  • Contribute to a positive and inclusive work environment
Required Skills and Qualifications

To succeed in this role, you will need to have:

  • Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Initiates completion of tasks or activities without necessary supervision
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability - including nights, weekends, and holidays
Benefits

As a valued member of our team, you will enjoy a range of benefits including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • Opportunities for career advancement and professional growth
Other Opportunities

We offer a dynamic and supportive work environment, where you can grow and develop your skills and experience. If you're passionate about delivering exceptional customer service and leading high-performing teams, we'd love to hear from you