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Dynamic Customer Service Leader
2 weeks ago
We are seeking a talented and experienced leader to join our team as an Assistant Manager. As a key member of our management team, you will be responsible for leading a high-performing team and driving sales growth through exceptional customer service.
Responsibilities:- Coaching and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Acting as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintaining awareness of all product knowledge, and current or upcoming product/trends
- Contribute to a positive and inclusive work environment
To succeed in this role, you will need to have:
- Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Initiates completion of tasks or activities without necessary supervision
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability - including nights, weekends, and holidays
As a valued member of our team, you will enjoy a range of benefits including:
- A competitive salary and bonus structure
- Ongoing training and development opportunities
- Opportunities for career advancement and professional growth
We offer a dynamic and supportive work environment, where you can grow and develop your skills and experience. If you're passionate about delivering exceptional customer service and leading high-performing teams, we'd love to hear from you