Customer Banking Specialist

1 month ago


Mount Pleasant, Victoria, Australia Auswide Bank Full time
About the Role

Auswide Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Banking Consultant. As a key member of our Mount Pleasant branch, you will be responsible for delivering exceptional customer experiences and providing seamless service to our existing and new customers through face-to-face, phone, and digital channels.

Key Responsibilities
  • Handle teller functions, including deposits, withdrawals, account opening/closing, and general enquiries
  • Actively promote Auswide Bank's suite of products, including Home & Personal Loans, Term Deposits, Insurance, International Transfers, and Credit Cards
  • Assess customers' financial needs and identify any changes or abnormalities, completing a 'Financial Health Check'
  • Ensure compliance with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulations
  • Collaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation's capabilities
  • Complete all compliance training and obligations in a timely manner
  • Work cooperatively with other personnel and external partners to achieve the company's objectives and assigned tasks
About You

We are looking for an individual with excellent problem-solving, negotiation, and communication skills. You will also need to demonstrate:

  • Proven experience in uncovering customer needs in a customer service environment, preferably from the banking industry
  • Experience working with KPIs
  • The capacity to become proficient with a variety of technical financial systems
  • A passion for helping customers achieve their financial dreams and goals
  • Open to learning and engaging with key stakeholders across the business
  • A desire to grow and develop within Auswide Bank
About Our Benefits
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs
  • Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank's financial products
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms
About Auswide Bank

Auswide Bank is a trusted Australian bank with over 55 years of experience. Our mission is to provide a convenient, high-quality alternative to the big banks while putting customers first. We are committed to reflecting the diversity of the communities in which we operate and encourage people from different backgrounds to apply.



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