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Insurance Claims Manager
3 weeks ago
This position involves managing insurance claims and providing exceptional customer service to policyholders.
- Manage and coordinate claims from lodgement through to resolution, ensuring timely and effective outcomes for customers.
- Coordinate with assessors, suppliers, and brokers to ensure accurate reserving and cost-effective claim fulfilment.
- Communicate with customers to provide updates on claim progress and respond to inquiries in a professional and courteous manner.
- Identify and communicate risks or sensitive claims to ensure the right support is provided.
- Claims Management: Gather and interpret information to make informed decisions about claims. Create and manage action plans for claim fulfilment.
- Customer Service: Manage inbound and outbound customer calls, emails, and correspondence related to Commercial Motor Claims. Provide proactive communication and issue resolution.
- Relationship Management: Maintain positive relationships with customers, suppliers, and intermediaries to ensure seamless claim resolution.
- Team Collaboration: Work collaboratively with colleagues to share knowledge, best practices, and improve processes.
- Industry-related qualifications (desired).
- Proven record of delivering excellent customer service.
- Exceptional listening, communication, and negotiation skills.
- Ability to demonstrate empathy and build rapport with customers.
- Strong problem-solving skills, commercial acumen, and cost management awareness.
- Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
The successful candidate will have opportunities for growth and development in a dynamic and supportive team environment.
