Training Initiatives Manager

2 weeks ago

Newcastle, New South Wales, Australia beBeeKnowledge Full time $75,613 - $83,533
Job Overview

We are seeking a highly skilled professional to fill the role of Knowledge Officer, responsible for managing knowledge and training initiatives to support contact centre staff and deliver exceptional customer experiences.

Key Responsibilities:
  • Develop clear and concise instructions or training materials for frontline staff members.
  • Design and implement onboarding and upskilling sessions for contact centre personnel.
  • Analyse interaction data and agent performance metrics to identify areas for improvement.
Requirements:
  • Excellent written and verbal communication skills.
  • Strong relationship-building abilities with internal stakeholders.
  • Experience in a similar role or strong background within a contact centre environment.

As a valued member of our team, you will have access to flexible working arrangements, comprehensive leave benefits, and excellent health and wellbeing programs. Remuneration includes a competitive salary package.

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