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Help Desk Professional

2 weeks ago


City of Greater Dandenong, Australia Peoplebank Australia Ltd Full time

Help Desk Professional Job Description:

About the Role:

We are seeking a Help Desk Professional to join our team in Dandenong. The successful candidate will have excellent communication skills and the ability to establish and maintain productive relationships with stakeholders.

Key Responsibilities:
  • Provide technical support for EUC infrastructure, including laptops, printers/scanners, mobile devices, and tablets.
  • Deliver Level 2/3 ICT technical support for commercial software applications.
  • Manage and distribute the ICT laptop and desktop fleet.
  • Assist users with video conferencing and telephony.