IT Service Desk Technician

4 days ago

Dandenong, Australia Wurth Australia Full time

**Dandenong South**
We are an international, family company looking to grow. The confidence in our products and the love for our customers is what makes us a global leader generating in excess of 17.1 billion euro in 2021, we are the largest employer of direct selling staff globally.
With 450 sales representatives servicing over 55,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.
We are currently looking for a highly motivated, helpful and passionate IT Service Desk Technician to join our IT Helpdesk Team located in our Head Office in Dandenong South.
**Reporting to IT Service Desk Manager, your Responsibilities will include but not limited to**:

- Providing prompt response and resolution to support calls and ensuring the timely completion of IT Service Desk tickets and other IT related enquiries.
- Acting as a first point of contact for IT related matters.
- Responding to requests for hardware/software maintenance, including providing telephone/remote support for laptops, printers, iPhones and iPads.
- Setting up and supporting company devices.
- Maintaining the Asset Database (IT equipment and mobile devices).

**To be considered for this opportunity, you will possess**:

- A passion for delivering first class customer service in a timely manner
- Strong verbal and written communication skills
- Problem solving skills to troubleshoot issues and enjoy hunting down problems
- IT skills and looking for hands on experience to grow your IT career
- Process orientated, logical thinking and have an ability to follow documented procedures
- The flexibility to work from 7.00am to 8.00pm with rotating shifts
- The ability to work as part of a team and deal with high call volumes
- IT qualifications are an advantage but not mandatory

**Why we are WURTH it**
- Local role based in our brand new state of the art head office in Dandenong South
- On site secure parking
- Full training provided
- Free access to our Employee Assistance Program (EAP)
- Great access to a wide range of optional online training modules
- Generous uniform allowance
- We are aligned and proud to support Beyond Blue
- If you have any questions, please contact our national Recruitment Team on 03 8788 1199._
**No Recruitment Agencies please.

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