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Airport Vehicle Receptionist

2 weeks ago

Perth, Western Australia beBeeCustomerService Full time $45,000 - $65,000

We are seeking a dedicated and customer-focused individual to join our team at Perth Airport as a Return Agent. This is an ongoing casual role that offers the opportunity to work in a supportive and friendly environment.

About the Role

As a Return Agent, you will be the first point of contact for our customers upon their arrival at our rental location. You will assist with the check-in of the renter's vehicle and vehicle details.

Key Responsibilities
  • Provide exceptional customer service and help expedite the rental car return process
  • Conduct thorough assessments of vehicles for any potential new damages and report it in accordance with established procedures
  • Review returned vehicle gas levels and kilometres accurately inputting them into handheld devices when necessary
Requirements
  • A full and valid driver's license
  • A minimum availability of 3-4 days per week
  • A customer-focused, collaborative, and adaptable approach to work each day
  • The ability to follow established procedures and adhere to company guidelines and standards
Benefits
  • A competitive rate of pay plus loadings/overtime rates and performance bonuses
  • Employee discounts on car rentals across various brands
  • A wellbeing programme including discounted life insurance options, health cover, and superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • An Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing