Airport Team Member

1 week ago

Perth, Western Australia beBeeCustomerService Full time $50,000 - $80,000

We are seeking a dedicated team member to serve our valued customers at Perth Airport. This is an excellent opportunity to work in a fast-paced environment and deliver exceptional customer service.

This ongoing part-time role is located at the Perth Airport Car Parking area, providing a great chance to work in a unique and dynamic setting.

  • Part-time role (28 hours per week) – Based at Perth Airport Car parking area
  • Full training provided to help you achieve your goals & reach your potential
  • Supportive, friendly, and caring culture
  • A big global company with opportunities for growth and development

(We offer a rotating roster – 4 days per week, 7 hours per shift, including mornings shifts from 6:30am to 2pm and afternoon shifts from 2pm to 9:30pm.)

About the Role

The Customer Exit Representative helps customers as they leave the rental location. This includes checking their driver's license and rental agreement, confirming they are in the correct vehicle, and ensuring they had a positive rental experience.

Key Responsibilities

  • Assist customers at the exit gate, review rental agreements, and ensure they have the correct vehicle.
  • Provide clear directions, explain vehicle features, and educate customers on local road rules.
  • Inspect vehicles for damage, fuel levels, and proper operation before departure.
  • Handle customer concerns professionally, and update vehicle records and documentation as needed.
  • Support other teams and drive vehicles when required.

What We Offer

  • Competitive pay + overtime rates + performance bonuses
  • Uniform and parking provided
  • Full training provided to help you achieve your goals & reach your potential
  • Employee discounts on car rental
  • Wellbeing program including discounted life insurance options + discounted health cover + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

Requirements

  • Applicants must have a full and valid driver's license
  • Part-time position that requires opened availability to weekdays, weekends, nights
  • Customer Service background, prior experience in the car rental industry is highly regarded
  • High level attention to details
  • Excellent communication skills and the ability to build rapport easily
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Ability to follow procedures and adhere to guidelines and standards

A global company is changing the way people move. With more than 70 years of experience in managing global fleets and one of the largest fleets of connected cars in the world, we are committed to innovation and moving the future of mobility forward.

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