Global Network Operations Expert

1 week ago

Melbourne, Victoria, Australia Symbio Full time
About the Role

We are seeking a highly skilled Global Network Operations Expert to join our team. This is a challenging role that requires strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences.

Job Description

In this role, you will be responsible for managing, monitoring, and controlling one or more networks to ensure optimal performance across diverse platforms, mediums, and communication channels. Your responsibilities will include:

  • Managing network traffic and performing critical network operations to maintain seamless connectivity.
  • Providing 12/7 follow-the-sun support and proactively maintaining network performance by monitoring and managing network elements.
  • Utilizing network management and incident ticket systems to address service assurance incidents and ensure service levels are consistently met.
Key Responsibilities

Your key duties will include:

  • Responding to Quality of Service breaches through alarms or customer tickets.
  • Adjusting call routing to cost-effective alternatives.
  • Collaborating with vendors and carriers to restore performance to benchmark standards.
  • Engaging and communicating effectively with customers and stakeholders.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience in domestic and/or international voice and data traffic routing, service management, and performance monitoring.
  • Telecommunications certification is an asset.
  • Proficiency in core network management and operational support systems.
  • Strong analytical skills in voice network signaling and call handling functions (e.g., C5, C7, ISDN, H323, SIP).
  • In-depth knowledge of telecommunications products and services, including Voice Carriage, SIP/RTP, Mobile, Fax/Landline, Data services, and Billing.
  • Excellent customer service skills, with a professional phone manner and clear written communication.
  • Understanding of customer service principles and practices.
  • Proactive with a positive, can-do attitude and a strong customer-focused approach.
  • Experience with IP networks and related DCN management/analysis systems.
  • Able to manage multiple tasks and prioritize effectively, making sound decisions under pressure.
  • Skilled at translating complex technical problems into clear, logical explanations.
  • Adherence to planned work and incident management processes and procedures.
  • Dedicated to meeting customer expectations and delivering quality service experiences.
  • Logical and methodical in fault localization and problem-solving.
  • Aware of the commercial impact of decisions on stakeholders and the business.
What We Offer

As a Global Network Operations Expert, you will have the opportunity to work with a dynamic team and enjoy a range of benefits, including:

  • A competitive salary of $90,000 - $110,000 per annum.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Professional development opportunities, including training and mentorship programs.
  • A collaborative and inclusive work environment.
  • The opportunity to work on challenging projects and make a meaningful impact on our business.
Why Symbio?

Symbio is a leading provider of global communications solutions, committed to delivering exceptional customer experiences and innovative technologies. We believe in fostering a culture of diversity, inclusion, and continuous learning, and we offer a range of benefits and perks to support your personal and professional growth.

  • Global Network Operations Expert

    2 weeks ago

    Melbourne, Victoria, Australia Symbio Full time

    Job OverviewSymbio is seeking an experienced Global Network Operations Expert to join our team. This role involves managing, monitoring, and controlling networks to ensure optimal performance across diverse platforms.Key ResponsibilitiesManage network traffic and perform critical network operations to maintain seamless connectivityProvide 12/7 follow-the-sun...

  • Global Network Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Symbio Full time

    Network Assurance Role OverviewWe are seeking a highly skilled Global Network Operations Specialist to join our team. As a key member of the Network Operations group, you will be responsible for ensuring optimal network performance across diverse platforms and communication channels.Job Description:In this critical role, you will manage and monitor networks,...

  • Global Trade Compliance Expert

    1 month ago

    Melbourne, Victoria, Australia WiseTech Global Full time

    Are you passionate about driving innovation in global trade compliance? At WiseTech Global, we're currently looking for a seasoned expert in Global Trade Regulations to lead the development of compliance software for our flagship product, CargoWiseOne. This pivotal module will play a key role in assisting our clients in navigating the complexities of global...

  • Compliance Expert

    3 weeks ago

    Melbourne, Victoria, Australia WiseTech Global Full time

    Job Description:We are seeking a seasoned expert in global trade regulations to spearhead the development of compliance software for our flagship product, CargoWiseOne. This pivotal module will play a crucial role in assisting our clients in navigating the complex landscape of global regulations governing the movement of goods across borders.Key...

  • Global Travel Operations Expert

    3 weeks ago

    Melbourne, Victoria, Australia Flight Centre Travel Group Full time

    Flight Centre Travel GroupThe Flight Centre Travel Group is seeking a skilled and experienced Global Travel Operations Expert to join our team.About the OpportunityThis exciting role will see you working closely with our corporate clients, providing exceptional customer service and tailored travel solutions. As a key member of our MICE travel management...

  • Global Trade Compliance Expert

    4 weeks ago

    Melbourne, Victoria, Australia WiseTech Global Full time

    Are you a seasoned expert in Global Trade Regulations looking to spearhead the development of compliance software for our flagship product, CargoWiseOne? This pivotal module will play an important role in assisting our clients in navigating the complex global regulations governing the movement of specific goods across borders.About the RoleThis position...

  • Network Assurance Expert

    2 weeks ago

    Melbourne, Victoria, Australia Symbio Full time

    Job OverviewSymbio is a leading provider of global communications solutions. We're seeking an experienced Network Assurance Expert to join our team in Australia.About the RoleThis is a key position that will play a vital role in delivering exceptional customer experiences. As a member of our global Network Operations team, you will manage, monitor, and...

  • Global Trade Compliance Expert Lead

    2 weeks ago

    Melbourne, Victoria, Australia WiseTech Global Full time

    We're seeking a seasoned expert in global trade regulations to spearhead the development of compliance software for our flagship product, CargoWiseOne. This pivotal module will play a critical role in assisting our clients navigate complex global regulations governing the movement of specific goods across borders.Job SummaryFoster deep understanding of...

  • Network Technical Expert

    4 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    OverviewTelstra is a leading telecommunications company in Australia, providing innovative solutions to customers across the country. As a Network Technical Expert at Telstra, you will play a critical role in supporting and operating our networks to deliver exceptional customer experiences. Salary InformationWe offer a competitive salary package of...

  • Operations Associate

    3 weeks ago

    Melbourne, Victoria, Australia WNS Global Services Full time

    Job Title: Operations Associate - Claims ExpertSalary Range: $60,000 - $80,000 per annumAbout the Role:We are seeking a highly skilled and experienced Operations Associate to join our team at WNS Global Services. As an Operations Associate - Claims Expert, you will play a critical role in delivering industry-leading service excellence while maintaining a...

  • Rail Network Modelling Expert

    3 weeks ago

    Melbourne, Victoria, Australia VLine Full time

    V/Line is a leading transportation provider in Victoria, Australia.As Rail Network Modelling Expert, you will be part of a dynamic team that designs and develops strategic service plans for the state's rail network. You'll work with advanced modelling systems to improve the way we move people across Victoria.The role involves contributing to critical...

  • Network Infrastructure Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    At Amazon, we're seeking a highly skilled Network Development Engineer to join our team in GCNA Capacity Engineering. As a key member of our network infrastructure deployment team, you will play a critical role in deploying and automating our global network infrastructure.We are an equal opportunity employer and value diversity in our workplace. We do not...

  • Global SAP Leadership Expert

    1 week ago

    Melbourne, Victoria, Australia MMG Australia Full time

    At MMG Australia, we are seeking a highly skilled Global SAP Leadership Expert to lead our transition through the SAP ECC platform. This is a key and influential leadership position within corporate and business services.The successful candidate will have extensive IT programme management experience, ideally with ERP delivery experiences in SAP ECC or SAP...

  • Global Network Capacity Manager

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Corporate Services Pty Ltd Full time

    About the RoleAmazon Corporate Services Pty Ltd is seeking an experienced Global Network Capacity Manager to join our team. This is a unique opportunity to drive operational excellence in network capacity management and lead a team of highly qualified professionals.Key Responsibilities* Lead a team of engineers in scaling backbone capacity, working with...

  • Global Delay Expert for Infrastructure Projects

    3 weeks ago

    Melbourne, Victoria, Australia HKA Full time

    Company OverviewHKA is a leading global consultancy that provides expert services to clients in the construction, manufacturing, process and technology industries.We deliver solutions amid uncertainty, dispute and overrun, providing insights that make the best possible outcomes a reality for public and private sector clients worldwide.Job SummaryWe are...

  • Global SAP Expert Leader

    2 weeks ago

    Melbourne, Victoria, Australia MMG Australia Full time

    At MMG Australia, we are seeking a highly experienced SAP Expert Leader to join our team in Melbourne.About Us:MMG Limited is a global base metals business listed on the Hong Kong Stock Exchange. We excel in sustainable growth and play a crucial role in the transition to a sustainable future.We operate in diverse locations, including Australia, Botswana,...

  • Network Technical Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    At Telstra, we're seeking a highly skilled Network Technical Specialist to join our team in the Global Operations Centre in Clayton, Victoria.The ideal candidate will have relevant professional experience in real-time operational environments, preferably with exposure to large and complex internet-facing systems and applications.You will be responsible for...

  • Cybersecurity Expert for Global Organizations

    1 week ago

    Melbourne, Victoria, Australia NTT DATA Full time

    Unlock Your Career PotentialWe are seeking a seasoned Cybersecurity Expert to join our team at NTT DATA, a leading global innovator of business and technology services. As a key member of our global Cyber Defense Centre (CDC), you will play a critical role in monitoring, analyzing, and interpreting client data to deliver security information and...

  • Network Development Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Job DescriptionWe are seeking a highly motivated Network Development Engineer to join our team in deploying, scaling and automating global networks. As a key member of our network engineering team, you will be responsible for designing, deploying and operating large-scale network infrastructure.Responsibilities:Deploy network infrastructure across all of our...

  • Networks and Sustainability Expert Lead

    3 weeks ago

    North Melbourne, Victoria, Australia Telstra Full time

    Job Title: Networks and Sustainability Expert LeadWe are seeking an experienced Networks and Sustainability Expert Lead to join our team at Telstra. This role will play a critical part in leading the implementation of sustainable practices across our networks, ensuring alignment with our environmental goals.About the Role:Lead the development and execution...