Key Operational Insights Role
12 hours ago
The Operations Insights Analyst plays a key role in conducting detailed analysis of operational data, including fulfillment center performance, delivery metrics, and vendor/seller efficiency. This position is responsible for analyzing large datasets to deliver clear recommendations.
About the Position:- Deliver actionable insights from operational data to drive business growth.
- Build and maintain KPI dashboards and reporting in Looker to ensure adoption.
- Provide ad hoc and deep-dive analyses to Ops, Logistics, Delivery, Vendor Management, and Customer Service teams.
- Identify process inefficiencies and support rollout of improved tools/workflows.
- Ensure data quality, governance, and compliance; run regular audits.
- Partner with Data Engineering/IT for reliable data access and integrations.
- Influence operations strategy, service delivery, cost optimization, and process improvements.
- 3–6 years of experience in analytics/business intelligence/operations analytics (or equivalent experience).
- Proficiency in a scripting language such as AppScript or Python is a plus.
- Proven ability to translate complex data into clear, business-impacting insights.
- Excellent communication and cross-team collaboration skills.
- Working knowledge of e-commerce operations (fulfillment, logistics, delivery).
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