Front Office Coordinator

2 days ago

Hobart, Tasmania, Australia beBeeAdministrative Full time $45,000 - $65,000
Administrative Support Specialist

We are seeking an experienced and organized individual to join our mental health clinic team as an Administrative Support Specialist. In this role, you will play a vital part in supporting the day-to-day operations of our busy clinic.

Key Responsibilities:

  • Support staff and patients with administrative tasks
  • Maintain a high standard of presentation and organization within the clinic
  • Work closely with the administrative team to complete tasks efficiently
  • Answer phones and welcome patients into the clinic
  • Support clinicians with administration tasks
  • Utilize strong administration skills and attention to detail
  • Provide administrative support for partner programs, including billing, data entry & reporting
  • Communicate regularly with internal and external stakeholders
  • Demonstrate understanding of our services, including referrals, billing, and consultation fees
  • Maintain strict confidentiality at all times and understand privacy policies
  • Demonstrate ability to deal with difficult calls and remain calm under pressure
  • Prioritize tasks and work autonomously when required
  • Contribute to a positive team environment and communicate effectively

About You:

  • Experience in a similar front-of-house/administration role is highly regarded
  • Excellent customer service skills, with the ability to understand different patient needs and provide a friendly and empathetic attitude
  • Proficient in using Word, Excel, and PowerPoint, with experience in medical software being an advantage
  • Open to learning new software programs and adapting to change
  • Prior experience in billing and maintaining systems using medical software will be highly regarded
  • Strong verbal, written communication, and interpersonal skills
  • Familiarity with mental health services
  • Able to work as a reliable and trustworthy team member
  • Multitasking and prioritization skills under pressure
  • Understanding of patient confidentiality and importance of adhering to procedures

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