Customer Service Officer

4 weeks ago

Hobart, Tasmania, Australia Wellington Shire Council Full time

3-month temporary role for a customer service officer based in Hobart, 35-hours per week and $38.08 per hour. Apply now

Start your search here

Keyword:

Sector:

Location:

  • 3 month temp role, 35 hours per week
  • $38.08 per hour
  • Central Hobart Location

McArthur is looking for experienced, customer-oriented professionals to fill a 3-month temporary role. In this role, you will be the first point of contact for a range of enquiries, process payments, and coordinate requests across multiple service areas.

This temporary, full-time role offers an immediate start for a 3-month period, based in a fantastic location just a short walk from the Dock. The position is offered at a casual rate of $38.08 per hour plus super.

Key Responsibilities:

  • Deliver high-quality customer service in a professional and approachable manner
  • Manage and update requests and information in internal software systems
  • Direct face-to-face or phone enquiries to the appropriate officer or department
  • Process payments for services such as rates, permits, and infringement notices, ensuring accuracy in cash handling
  • General administration duties including answering phone calls and directing enquiries to relevant officers, and drafting and sending correspondence

Selection Criteria:

  • Certificate IV or higher in Front Line Management, Business/Administration, or similar relevant experience
  • Excellent communication skills and experience handling high volume enquiries
  • Ability to provide high-level customer service to internal and external stakeholders
  • Proficient in Microsoft Office applications, financial and database management programs
  • Proven ability to work within a team environment, as well as independently

Compliance Requirements:

  • Full working rights
  • Registration to Work with Vulnerable People
  • Current Drivers License
  • Valid National Police Check

If you are the perfect candidate for this opportunity, please click 'apply now' or submit your CV to michael.naylor@mcarthur.com.au . If you wish to have a confidential discussion, please contact Michael Naylor on 03 9828 6565 .

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