Strategic Quality

2 days ago

Sydney, New South Wales, Australia beBeeCompliance Full time $140,000 - $180,000
Job Title: Quality and Compliance Manager

This role oversees the development and implementation of a quality management strategy, encompassing policy creation, process improvement, and compliance with regulatory standards.

The Quality and Compliance Manager is responsible for ensuring operational excellence and maintaining ISO certifications. This involves coordinating internal and external compliance requests, collecting information from suppliers and business partners, and providing effective support to resolve customer quality issues.

  • Key Responsibilities:
  • Maintain and continuously develop the company's quality management strategy
  • Keep policies and procedures updated at all times through consulting with key stakeholders on current workflows, then drafting and updating procedures to align
  • Educate employees on the company's quality management approach and procedures and support all functions/levels to exemplify the quality culture within the organization as part of daily routines to achieve company goals and objectives
  • Conduct internal audits across the company's departments to ensure procedures are well understood, followed and current
  • Provide effective support regarding internal and external customer quality requirements by acting as liaison between customers, sales, operations, RMA and product to resolve quality issues
  • Use the Quality Management System (QMS) for the development of internal audit plans and conducting internal audits to ensure compliance with policies and procedures
  • Spearhead the ISO re-certification process for ISO9001, ISO13485, ISO14001
  • Compile and communicate internal and external audit findings to management and track to completion in the CAR/PAR (Corrective and Preventative Action) system
  • Support areas of the organization where significant system nonconformance or deficiencies are identified using 8D principles and ensure that root cause is determined, verified, implemented, and validated
  • Manages Occupational, Health and Safety (OHS) procedures and implements required measures to ensure ongoing OHS compliance and helps to build a strong OHS focus throughout the organisation
  • Serves as quality issues expert in an effective manner by interacting as the primary contact with the suppliers, customers and internal stakeholders including XTG and other TTI entities
  • Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction
  • Receives and coordinates input to customers' questionnaires relating to overall compliance, including but not limited to modern slavery, environment, employment conditions
  • Manage supplier related issues on behalf of the department to facilitate efficient and effective processes that contribute to improved company performance and enhanced customer satisfaction

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