Digital Transformation Services Director

2 days ago

Sydney, New South Wales, Australia Reacon Group Full time
Job Title: Director, Digital Transformation Services

We are seeking a highly skilled and experienced Director to lead our Digital Transformation Services team. As a key member of our leadership team, you will be responsible for driving the development and implementation of digital transformation initiatives that deliver exceptional customer experiences, streamline operational efficiency, and ensure readiness for the digital future.

Key Responsibilities:
  • Work with the Chief Executive Officer to set key strategies for the development of the Digital Transformation Services Line of Business (LoB), including developing an itemized pricing model for services, LoB services offerings, setting KPIs, and best practice approaches to client acquisition.
  • Identify opportunities within current and prospective clients that would be interested in Digital Transformation Services and work to grow the size of marketing revenue wallet by upselling and cross-selling our services to them.
  • Lead and facilitate client workshops to co-design solutions that identify digital transformation initiatives that drive operational efficiencies and foster exceptional customer experiences, with a focus on both customer and business outcomes.
  • Provide expert advice and thought leadership on innovative approaches to problem-solving and provide strategic advice to clients on best practice and opportunities for digital transformation.
  • Scope project briefs, identify project pricing, plan delivery objectives, and KPIs.
  • Manage a team of project management and technical staff, located both onshore and offshore, to assist in planning and delivery of digital transformation projects for all clients.
  • Support the business through internal training programs that help develop core understanding of digital transformation initiatives amongst coworkers, specifically but not limited to, client-facing personnel, where such training programs assist in driving better identification of digital transformation opportunities within their client portfolios.
  • Foster and maintain relationships with key internal, government, and industry stakeholders to capitalize on digital and other innovative opportunities and keep abreast of new digital technologies.
  • Become a core member of the Executive Committee, reporting on key updates and performance metrics in respect to the LoB on a periodic basis.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
Requirements:
  • A bachelor's degree in computer science, information technology, computer engineering, or marketing, business, commerce, design, or another closely related discipline.
  • Professional certifications that can help the Director in better performing their role.
  • A blend between a technology generalist, analytical, and creative person.
  • Successful previous experience as a senior manager of digital transformation services in the marketing or technology sectors, where exposure to sales or client-facing roles will be looked upon favorably.
  • Committed to continuous education through workshops, seminars, and conferences.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
  • Proven ability to influence client decisions in respect to service offerings.
  • Previous experience in working closely with other business leaders.
  • Creativity and design thinking, whereby the Director can think of new ideas and ways to improve the digital experience for their clients' customers.
  • Project management skills that can help in oversight of digital transformation initiatives, such as planning, organizing, and overseeing the various aspects of a digital transformation project.
  • Strong business sense and industry expertise.
  • Excellent mentoring, coaching, and people management skills.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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