Retirement Villages Officer

5 days ago


Australia IRT Australia Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Retirement Villages Officer at IRT Australia. This is a permanent part-time position working 28 hours per week, Monday to Thursday, 8:30am to 4pm.

As a key member of our team, you will work closely with the Resident Relationship Manager to assist in the day-to-day management and administration of the Retirement Village. Your primary responsibilities will include:

  • Assisting with the daily operations within the retirement village
  • Ensuring warm welcomes to new residents and visitors to site
  • Assisting with site inspections and hazard or maintenance reporting
  • Supporting the Resident Relationship Manager with the coordination of activities and events
  • Attending resident meetings, including complaints, and providing support by appropriate reporting and follow-up
  • Completing documentation with accuracy in a timely manner

Occasional travel between IRT retirement villages may be required.

Key Responsibilities
  • Assist with the daily operations within the retirement village
  • Ensure warm welcomes to new residents and visitors to site
  • Assist with site inspections and hazard or maintenance reporting
  • Support the Resident Relationship Manager with the coordination of activities and events
  • Attend resident meetings, including complaints, and provide support by appropriate reporting and follow-up
  • Complete documentation with accuracy in a timely manner
Requirements
  • Qualification (or willingness to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships
  • Previous administrative experience
  • High-level verbal and written communication skills
  • Demonstrated excellent organizational skills
  • Proven attention to detail and accuracy
  • Ability to plan and prioritize own work and work of others to meet deadlines
  • Demonstrated proficiency using Microsoft Office products and other technology
What We Offer
  • Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
  • Flexible working conditions
  • Birthday leave - relax and take a day off on us
  • Professional and career development opportunities
  • Multiple career pathways
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness program


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