Senior Customer Advocate

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Description

As a Senior Client Advisor, you will be responsible for delivering exceptional customer service and driving sales growth in our Sydney Market.

You will utilize strategic selling skills, product expertise, and proactive client follow-up to build strong relationships with customers and achieve individual sales targets.

Additionally, you will support the team with effective sales coaching and contribute to maximizing overall sales effectiveness.

  • Provide personalized interactions and cultivate strong customer relationships.
  • Assist customers with merchandise selections using consultative selling skills.
  • Learn and execute practices to achieve high client repeat rates.
  • Manage customer issues and complaints effectively.

Experience:

  • Minimum two years retail experience, preferably within the jewelry industry.
  • Previous expert selling experience.
  • Demonstrable problem-solving ability.
  • Strong customer service ethics.
  • Excellent communications skills – verbal and written.
  • Strong computer skills – Word, Excel, and CRM.
  • Flexible working availability, including evenings, weekends, and public holidays.
  • Previous senior sales experience.
  • Gemology Certificate/Diploma preferred.
Benefits and Perks

We offer a range of benefits and perks, including:

  • Generous salary and employee merchandise benefits.
  • A high-performing, caring, fun, and dynamic team environment.
  • Culture focused on collaboration, innovation, wellbeing, and growth.
  • Endless career opportunities with the world's largest luxury group.
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.
  • Global opportunities for networking and cross-collaboration.
  • Wellbeing and Charitable Giving/Volunteering Program.
About Us

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands. We have a long history of creating exquisite designs and romantic ideals.

Our employees are passionate, kind, and professionally committed. We hold ourselves and our co-workers to very high standards.

We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market.

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