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Customer Service Representative

2 months ago

Eastern Creek, Western Australia Scania Australia Full time

Role Overview

We are seeking a skilled Customer Service Advisor to join our team at Scania Australia. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring our valued customers receive the highest level of service.

Key Responsibilities

  • Provide outstanding customer service, addressing customer concerns and service needs in a timely and professional manner
  • Communicate effectively with customers, workshop teams, and other stakeholders to ensure seamless service delivery
  • Explain service processes, set customer expectations, and keep customers informed on the status of their vehicle
  • Ensure customer satisfaction and resolve any issues promptly
  • Perform general administrative duties to support the service team

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Great telephone skills, with experience in customer service and the automotive industry
  • Able to prioritize work, meet deadlines, and work in a fast-paced environment
  • Experience in a customer-facing role, preferably in the automotive industry

What We Offer

  • A dynamic and inclusive work culture, with a supportive and friendly team
  • Opportunities for career growth and development in a company that is growing and innovating
  • A chance to be part of a team that is passionate about delivering exceptional customer experiences

Eligibility

To be eligible for this position, you must have an appropriate Australian or New Zealand work visa.

As an equal opportunity employer, we encourage applicants from diverse backgrounds and cultures.