Learning Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLearning Full time $73,304 - $104,816
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Learning Operations Associate. This role is responsible for the day-to-day management, administration and utilization of processes and platforms that support our Learning and Capability development (L&CD) strategy.

The Learning Operations Associate will be responsible for ensuring continuous operation and maintenance of the Learning Management System's (LMS), including reporting for business and auditing needs, and liaising with the international organization to ensure all relevant updates are implemented.

This role works closely with local Compliance and HR to support business reporting needs.

Main Responsibilities:

  • Lead learning delivery operations, including analysis and administration of Learning Management Systems and other online platforms deployed/owned by the L&CD team.
  • Consistently optimize and ensure a positive user experience across all L&CD platforms, including managing content, system performance & updates, and prompt response handling.
  • Work closely with International and Area colleagues ensuring ANZ systems remain aligned, adopting relevant updates and changes.
  • Manage L&CD content review and approval processes, ensuring timely management of content updates and removal of expired items, liaising with local content owners and reconciliation of approved/current materials across systems
  • Manage L&CD and compliance attendance, completion and reporting processes, including Medicines Australia
  • Manage the L&CD calendar of events, coordinating with HR to ensure a complete organisational view of learning priorities and opportunities.
  • Support vendor and contracting management, including license management across L&CD platforms.
  • Report any adverse event within 24 hours as per policies and procedures.
  • Proactively participate in AbbVie's WHS programs, adhere to policies and promote a safe work environment at all times.
  • Adhere to internal codes of conduct and compliance processes.
  • Other ad hoc duties as requested.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Extensive administration experience with a customer-first focus.
  • Knowledge and experience administering Learning Management Systems and online platforms.
  • Experience with reporting tools and managing organizational compliance requirements.
  • Project management skills with the ability to manage multiple stakeholders.
  • Demonstrated growth mindset, learning agility and problem-solving skills.
  • Ability to work and influence in a matrix environment.
  • Excellent organizational, multitasking, and time-management skills.
  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to work both independently and collaboratively within a team.
  • High attention to detail and a commitment to producing high-quality work.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Proficiency in MS Office Suite, including SharePoint and Excel.

Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career progression.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing a safe and healthy work environment and expect all employees to adhere to our WHS policies and procedures.

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