Customer Service and Allocations Specialist

2 days ago


Sydney, New South Wales, Australia PeopleIN Full time
About PeopleIN

Established in 1997, PeopleIN is a leading provider of healthcare solutions, specializing in supplying skilled professionals to various settings. With an extensive network of hospitals, aged care facilities, and private clients, we cater to the diverse needs of the Australian healthcare sector.

Career Opportunity

We are seeking an experienced customer service professional to join our allocations team on a casual basis, working weekends with potential for extra shifts during the week. As a Customer Service and Allocations Specialist, you will play a crucial role in ensuring seamless communication between nurses, clients, and internal stakeholders.

Key Responsibilities
  • Taking and directing inbound calls in a fast-paced environment
  • Coordinating nurse availability and updating the rostering system
  • Filling shifts through the rostering system
  • Maintaining effective relationships with colleagues, nurses, and clients
Requirements

To succeed in this role, you will require:

  • A strong work ethic and professional phone manner
  • Excellent communication and interpersonal skills
  • Ability to build rapport with colleagues, nurses, and clients
  • Flexibility to work varied shifts, including early mornings, late evenings, and weekends
  • Administration/Receptionist and/or Call Centre experience is desirable
What We Offer
  • The opportunity to work with a market leader in the healthcare sector
  • A competitive hourly rate of approximately $28-$32 per hour
  • Opportunities for career growth and development as the business expands nationally


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