Customer Service Professional

2 weeks ago


Sydney, New South Wales, Australia PeopleIN Full time

Network Nursing Agency, a market leader in the healthcare sector, is seeking an experienced Customer Service Operator to join its friendly Allocations Team.

About the Role

This casual position offers the opportunity to work weekends with potential for extra shifts during the week. As a Customer Service Professional, you will be responsible for:

  • Taking and directing inbound calls
  • Contacting nurses and updating their availability in the rostering system
  • Entering and filling shifts through the rostering system
  • Candidate care – maintaining relationships with nurses and clients

We operate 24/7, and we're looking for a team player with a strong work ethic, professional phone manner, and high level of flexibility to work early, late, and weekend shifts as required.

Your Skills and Qualifications

To succeed in this role, you will have:

  • A proven track record of working in fast-paced customer service environments
  • Strong communication and interpersonal skills
  • The ability to build effective working relationships with colleagues, nurses, and clients
  • Capability and willingness to learn new systems and processes
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate
  • Opportunities for career growth and development as the business expands nationally
  • A supportive work environment where your contribution is truly valued

We encourage applicants who believe they possess the necessary skills and experience to apply for this role.



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